NWSC launches campaign to enhance customer user experience
National Water and Sewerage Corporation (NWSC) on Friday launched a campaign to enhance customer satisfaction.
From 23 towns 4 years back, the Corporation has expanded its footprint to now over 218 towns of operation. Improved customer interface and delight coupled with enhanced collaboration with stakeholders is part of the Corporation’s 5 year strategic direction and vision “To be the leading customer centred utility in the world.”
Speaking at the launch of expanded customer engagement, the NWSC Director Commercial and Customer Service Mr. George Okol said the NWSC is a customer centred utility working to delight its customers. The “Kyogeleko” campaign will help us get feedback from our customers from various discussions and improve the quality of the service to the delight of our customers.
According to the NWSC MD Dr. Eng Silver Mugisha, the Corporation endeavours to ensure that all its customers are offered the highest quality of service at all times. “We are committed to water for all,for a delighted customer by a delighted workforce.
The Corporation has introduced a number of customer engagement programmes namely; Water Community Communication Clubs (WACOCO), Water Baraza’s, Customer connect sessions in places of worship, night hang outs and markets.
All these programmes are rolled out to get feedback from our people and improve the services. I encourage all customers to be part of the “#Kyogeleko” campaign by sharing feedback through our toll free lines (0800300977/0800200977), social media pages Twitter:@nwscug on Twitter @nwscug @NWSCMD, on Instagram @nwscug or simply walk to any of our branches in your area. Feedback from our customers will help us to improve and do better.