Kampala: Standard Chartered Bank is once again holding its Annual Customer Service Week where it celebrates and appreciates its clients for their loyalty and business as well as its staff who serve and support them on a daily basis.
The Customer Service Week commenced yesterday on Monday, 7th October and will run until Friday, 11th October 2019. The week is being held under the theme; “The Magic of Service” which recognizes that service is magical and can turn an unhappy customer into a satisfied and loyal one.
To celebrate this Customer Service Week the Bank has lined up a series of exciting events for both clients and staff which include;
- Health Screening with Dr. Kasenene at various branches; Tuesday 8th – 11th October 2019
- Blood donation; Tuesday 8th – 11th October 2019
- An Exco/management Meet and Greet on various days of the week; Tuesday 8th – 11th October 2019
- SC Santa Moments; where we are randomly rewarding clients transacting at our different outlets; Monday 7th – 11th October 2019
- Voice of Customer focus Discussions;7th – 11th October 2019
- Service Recovery Client visits; 7th – 11th October 2019
- Coffee with the CEO; Friday, 11th October 2019
- Car Wash at Speke Road Car Park on 11th October 2019
- Client Dance Party on 11th October 2019
- A Staff Magical Breakfast which will culminate into a Super Magic Friday on 11th October 2019.
- Customer Magic Hour Friday 11th Oct 2019 from 1 pm – 2 pm where we will recognize our digital clients
Speaking about the Customer Service Week, Albert Saltson, CEO standard Chartered Bank Uganda said;
“This customer service week is our way of our appreciation our clients as they are the reason for our existence over the past 107 years. Client obsession is at the heart of our business and therefore putting clients first and delivering first class service is very crucial to us as we strive to build long term relationships with them. We believe that a strong service culture is the foundation for delivering our purpose to drive commerce and prosperity through our unique diversity. We therefore started a client experience transformation agenda two years ago to further harness a client focused culture. Our efforts have resulted in enhanced customer experience and an improved customer net promoter score in our business. I have confidence that the various activities lined up this week will in a way help us express our gratitude to our clients though valuing and recognizing our clients is part of our culture.” Albert concluded.
As we continue the Customer Charter transformation journey to a more client obsessed culture, as a Bank, we are devoted to recognizing the importance of customer service and to honoring our clients and the people who serve and support them. What exemplifies us is our deep commitment to quality customer service, so we will continue to do our t best to continue providing the best service to our clients.