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Tag: CEO standard Chartered Bank Uganda

  • Standard Chartered launches ‘Dream Big Employee Banking campaign’ that benefits employees beyond salary

    Standard Chartered launches ‘Dream Big Employee Banking campaign’ that benefits employees beyond salary

    Kampala, Uganda; Standard Chartered Bank Uganda has today announced the launch of an Employee Banking campaign dubbed “Dream Big with Standard Chartered Bank.”

    The campaign that will run until 31 March 2023 offers comprehensive financial solutions and personalized services that deliver a range of benefits to suit various company’s employees’ needs.

    The value-added solutions that have been unveiled to support the Bank’s individual banking clients include; Salary/Personal Loans with high loan amounts of up to UGX 250 million, a repayment holiday of up to 75 days and discounted interest rates of as low as 16% p.a on UGX and 9% on USD.

    Vicky Nakidde, Head Personal Banking Sales Standard Chartered

    The Bank also guarantees a response on loan applications within 24 hours, or it pays Ugx 500,000.Companies and employees who open payroll or salary accounts respectively will enjoy zero monthly fees, zero ATM withdrawal or card fees, zero bill payment fees, free Standard Chartered Bank online bank transfers, free monthly eStatements, 24-Hour account access with over 70 service requests online and much more.

    What’s more, all new customers who open a Digital Life Account will receive a Ugx 50,000 cashback on their account when they open and fund their accounts with Ugx 100,000.

    Additionally, the Bank recognizes the customers’ unique priorities in life, no matter what stage of life they are. Senior management of companies will also be able to unlock access to a higher level of personalized service and expertise to create, grow and protect their wealth with Priority Banking thus build a secure future for themselves and their families.

    Vicky Nakidde, the Head of Personal Banking at Standard Chartered Bank while launching the campaign said: “We understand that many Ugandans have set themselves ambitious goals ranging from health, financial to spiritual aspects of their lives and we are their bank of choice to make these aspirations a reality. At Standard Chartered Bank we know that individuals’ needs vary so we take the time to customize solutions for every stage of an employee’s career journey. We are therefore pleased to launch a campaign that will not only help them achieve their goals but will alleviate the various burdens and stress they are experiencing especially, the financial constraints, post the festive season. With the Dream Big with Standard Chartered Bank campaign, clients are getting preferential offers on our unsecured loans, a repayment holiday with a service guarantee, a cashback when they open an account with us and all these are meant to help them kickstart and achieve their plans for the year.”

    The Standard Chartered Bank’s Employee Banking proposition also offers companies and employees access to a wide selection of customized financial products and services as well as benefits like preferential offers, transactional convenience and digital services.

  • Standard Chartered Bank reports record H1 Operating Profit in the Africa and Middle East region

    Standard Chartered Bank reports record H1 Operating Profit in the Africa and Middle East region

    28% increase in operating profit compared to last year

    Highest half-yearly Operating Profit since 2015

    United Arab Emirates, Pakistan, and Ghana record strong growth in income and operating profit

    Dubai – Standard Chartered PLC (the Group) today released its financial results for the first half of the year ending 30 June 2022.

    See link here In the Africa and Middle East (AME) region, the Bank recorded USD 1.291 billion dollars income with USD 581 million in operating profits. AME Region performance highlights:Broad-based growth across markets, segments, and products   Income up 8 per cent Y-o-Y on constant currency to USD 1.291 billion Operating Profit USD 581 million up by 28 per cent Y-o-Y on constant currency basis

    Strong improvement in the region’s Return on Tangible Equity (RoTE) at 13 per cent.

    Geographical Highlights – Double digit income growth and high Operating Profit growth in major markets like the UAE, Pakistan, and Ghana.

    Pakistan delivered its highest ever half yearly Operating Profit. Commenting on the results, Sunil Kaushal, Regional CEO, Africa and Middle East said: “Our first half performance was strong, underpinned by the successful execution of our strategy.

    This record performance is a clear testament to the commitment, hard work and resilience shown by the team.” He added: “Over the last six months, we redirected resources within the AME region to those areas where we have the potential to scale and grow to better support our client needs. We further secured substantial financing for key infrastructure projects across several markets in the region, participated in sustainability initiatives across the region, and accelerated investments across our digital banking capabilities to ensure our clients continue to receive a personalised, seamless and convenient experience.”

    “Moving forward, we will continue to innovate and support our clients’ evolving needs, with a focus on accelerating our digital strategy and sustainable finance initiatives. We remain excited about the plethora of opportunities that are stemming from Africa and the Middle East, with Egypt and Saudi Arabia being key markets that we will continue to invest in, as we explore a new era of financial innovation.” Sunil concluded. Standard Chartered Bank’s Africa, Middle East Region has received the following awards for the year 2021 and 2022 which solidifies the Bank’s robust progress as industry leaders in the region.

    Most Impressive Bank for Middle East and Africa Bonds by Global CapitalBond House of the Year by Bonds, Loans & SukukMiddle East Bond House of the Year by IFRBank of the Year – Middle East and Africa, Global Deal of the Year – Jazan IGCC, AME Deal of the Year – Dubai Waste to Energy, AME PPP Deal of the Year – Yanbu 4 IWP, Central Asian Deal of the Year – Sirdarya 1, Middle East Gas Deal of the Year – Basrah Gas Company, African Deal of the Year – OML 17 by Project Finance InternationalBest M&A House in MENA by Global FinanceBest M&A House in MENA by MEA Finance World’s Best Consumer Digital Banks in Africa and the Best Consumer Digital Bank in 9 of our markets in Africa by the Global Finance MagazineSukuk Adviser of the Year – Global, Best Islamic Investment Bank – Middle East, Best Green Sukuk, Best SRI Sukuk and Best Sovereign Sukuk by The Asset Triple A AwardsBest in Treasury & Cash Management – Middle East by The Asset Triple A Awards Social Impact SRI/ESG Deal of the Year by the Islamic Finance News Awards

  • Standard Chartered Bank Uganda awarded Best Performing Annual Primary Dealer Market Maker by Central Bank

    Standard Chartered Bank Uganda awarded Best Performing Annual Primary Dealer Market Maker by Central Bank

    Kampala: Standard Chartered Bank Uganda was awarded “Best Performing Primary Dealer Market Maker (PDMM) in the Government Securities Market during the Period October 2020 – September 2021 at the 1st Annual Award Event organized by Bank of Uganda.

    While speaking at the annual award event for the best performing Primary Dealer Market Maker, the Deputy Governor, Michael Atingi-Ego said;”I applaud the contribution of all the commercial banks towards the development of the Government securities market.

    The PDMMs mobilized over UGX 12.0 trillion in the scheduled calendar auctions, in the primary market, during the period October 2020 to September 2021.

    Deputy Governor, Michael Atingi-Ego hands over the award to the CEO, Standard Chartered Bank Mr. Albert Saltson

    Also, an additional UGX 1.4 trillion was raised through private placement auctions. In the secondary market, I applaud all the banks and market players because UGX 42.71 trillion was transacted during the same period, compared to UGX 10.9 trillion before the PDMM system.

    This is an increase of 288.9%.”Mr. Atingi-Ego also said that BOU established a system that evaluates the performance of each PDMM bank based on various criteria, with the objective of identifying the best PDMM and facilitating competition among the PDMM banks.

    “It is from this background that I wish to acknowledge the role that the PDMM of the year award winner has played. I am therefore pleased to announce Standard Chartered Bank Uganda Limited as the best performing PDMM in Uganda Government securities during the period October 2020 to September 2021.”

    While receiving the award, the CEO, Standard Chartered Bank Albert Saltson said;“We are extremely humbled and grateful because this award is vindication of the collective effort that the team, cross cutting from Retail Wealth team, Corporate Relationship Managers and Risk team, Financial Markets Sales team, the Traders, the settlement team, the Securities services/custody team and the  Research teams, have all put throughout the year to ensure that we are consistently at hand to meet our clients’ needs (both on and offshore) in the primary and secondary markets.Much as this award is for our performance over the course of last year 2021, it is also an inspiration for us to continuously innovate and improve our government securities value proposition to our clients to ease purchases and sales, sharpen pricing, quicken settlements and ease access to valuations of their positions among other things.

    The Standard Chartered financial Markets team led by the Head, financial markets Mr. Charles Katongole pose with the award

    Basically, this award has only fuelled our desire to do more.”Standard Chartered Bank Uganda was appointed by Bank of Uganda as one of seven Primary Dealer Market Maker (PDMM) for Ugandan government securities in October 2020. As a PDMM Investors can submit through us.

    While all Commercial Banks can access the primary market for non-competitive bids (below UGX 200 million), for competitive bids (those above UGX 200 million), Non-Primary Dealer Banks can access government securities from the Primary Dealer Banks like ours in the secondary market.

    Since as a Bank we continue to access the primary markets, our clients can expect very competitive pricing across all government securities.

    A Primary Dealer is any financial intermediary that has signed the Memorandum of Understanding with Bank of Uganda to participate as a counter-party in auctions of monetary policy instruments like treasury bills and treasury bonds, to make available information on the status of the market to the Bank of Uganda on a timely basis and to provide the public with prices or yields that they will buy and sell Uganda Government securities.

  • Standard Chartered Bank Uganda launches Kiosk Banking at Capital Shoppers in Ntinda

    Standard Chartered Bank Uganda launches Kiosk Banking at Capital Shoppers in Ntinda

    Kampala: Standard Chartered Bank Uganda has today unveiled its first Kiosk Bank outlet located at Capital shoppers in Ntinda. This launch marks the fruition of another strategic alliance/partnership between the Bank and Capital Shoppers which will see the Bank set up a number of similar outlets at various locations over time.

    Kiosk banking is a low-cost model which creates a new touchpoint located in a high traffic area where clients can access our digital service with a human touch. With a resource at hand within the Kiosk, clients are able to make instant enquiries and be efficiently and effectively serviced or supported even as they make their other banking transactions on their own.

    The CEO Mr. Albert Saltson while launching the Kiosk stated that Standard Chartered Bank is a recognised innovator in the digital space saying “With the technological revolution and fast paced developments within the banking sector, our niche and leverage hinges on Innovation. The launch of Kiosk Banking was in response to a review of our footprint presence and locations within the city and neighbouring towns. Subsequently, we embarked on providing a solution that would meet our clients preferences.

    We believe in making day-to-day banking easier by providing a comprehensive range of digital solutions that meet the various needs of our stakeholders. As our clients continue to embrace digital banking solutions we are listening to their needs and tailoring solutions to meet their expectations and their evolving needs and trends in order to remain relevant and deliver our aspiration to be the Main Digital Bank for our clients.

    On his part, the Head, Consumer, Private and Business Banking, Moses Rutahigwa while delivering his remarks said;

    We are investing heavily in various technologies to improve our efficiency through simple and standardized solutions so we can deliver easy, convenient Banking through whatever channel the client prefers and whenever the client wants it. With the launch of Kiosk Banking, we give our customers yet another reason to join a dynamic, reliable and trusted brand that has been in operation in the Ugandan market for over 109 years now. Our brand promise remains to be “Here for Good” so we will continue to evolve with the times and continue to walk the journey with you. I therefore encourage everyone to join the Standard Chartered family by downloading the Standard Chartered Mobile App via Google play store or Apple store, open Digital Life Account in under 15 minutes and enjoy our  affordable, efficient, convenient, accessible and improved client experience.

    In her remarks during the unveiling, the Capital Shoppers proprietor, Ms. Eva Ngabirano expressed her gratitude saying

    “We are very excited about this additional partnership with Standard Chartered Bank. I would like to congratulate Standard Chartered Bank on this customer-centric innovation. This Kiosk Banking outlet is certainly a necessity and will greatly improve both our clients’ experience as they will be able to make free withdrawals, bank as well as be assisted by the Bank’s informed personnel manning the outlet. I therefore commend Standard Chartered for remaining sensitive and responsive which has enabled you to not only remain relevant but a market leader. Thank you for making this investment and for being an agile Bank that continues to meet our expectations as we evolve

    With this recent innovation, Standard Chartered Bank continues to demonstrate that it is going the extra mile to cater to the changing needs of its clients through a strategic digital strategy. The Bank ensures that its brick and mortar branches are strongly complemented with investments in technology so as to break barriers of traditional banking.

    The Bank therefore continues to aggressively pursue a digital model over brick and mortar by increasing its digital footprint and currently services its clients mainly through channels like ATMs/CDMs, Digital Banking Outlets, Mobile App, Online Banking, Agent Banking and now the Kiosk Banks. These investments continue to make banking easier, faster, cost effective and safer for its clients.

  • Standard Chartered announces resilient business performance with record Total Assets growth of 21.5% and Customer deposits growth of 27.1% in 2020

    Standard Chartered announces resilient business performance with record Total Assets growth of 21.5% and Customer deposits growth of 27.1% in 2020

    Kampala: Standard Chartered Bank announces it delivered a resilient and competitive performance for the year ended 31 December 2020 with Total Assets growth of 21.5% to Ugsh. 3,831 Bn and Customer deposits growth of 27.1% to Ugsh 2,712 Bn in 2020.

    Mr Albert Saltson, Standard Chartered Bank Chief Executive Officer while commenting on the Bank’s performance said: “Our performance remained buoyant in the face of the extraordinary challenges posed by the pandemic and associated economic contraction. We made good progress on our strategic initiatives and our financial performance was overall very resilient. As we look to the future, I am fully confident that the foundations we have built will help us deliver our strategic priorities and further strengthen our client proposition and performance. In 2020, we continued to take significant steps to reshape our business and focused on supporting our employees, communities and clients leveraging our digital channels, having deep engagements with our affluent clients, tight risk management and cost control, improving our productivity and continued to leverage our global network to support our clients.”

    He added; Our purpose is what sets us apart; “we drive commerce and prosperity through our unique diversity”. Our deep-rooted heritage of 108 years in Uganda and values are reflected in our deep understanding of the market and our clients’ needs, high standards of corporate governance and our experience and expertise in managing risk. We continued to partner with others in fighting financial crime and strive to continuously achieve the highest standards of conduct, consistent with our brand promise; ‘Here for good’.”

    Performance highlights included:

    • Total assets were Ugsh 3,831 Bn, a growth of 21.5%
    • Customers’ deposits were Ugsh 2,712 Bn, a growth of 27.1%
    • Total Income was Ugsh 429.9 Bn, a decrease of 6.8%
    • Net profits before tax was Ugsh. 72.8 Bn, a decrease of 41.6%

     Commenting on the Bank’s performance, Kelvin Musana, the Chief Financial Officer, Standard Chartered Bank Uganda had this to say:

    “Our 2020 financial performance is a reflection of our great resilience in the midst of the effects of the pandemic and related economic slowdown. With our significant investments in technology, prudent cost and risk controls as well as robust systems, we remain optimistic, solid, competitive and are on the right track. Although we still have some way to go in an environment that is still uncertain, we expect to come out of 2021 with better momentum.”

    Godfrey Sebaana, Head, Corporate, Commercial and Institutional Banking while commenting on the progress made in his business in 2020 had this to say;

    “Our Corporate & Institutional Banking business in 2020 continued to build capacity to serve the Global subsidiaries, institutional service providers as well offer banking and financing solutions to institutional and corporate clients’ employees. In 2020 we participated in financing key development programs to promote import substitution such as industrial hubs and parks and we provided sovereign solutions to finance key projects particularly for the infrastructure, water and energy sectors. We also recorded an increase in the adoption of our digital channels with close to 90% of our clients migrating their transactions to our world class straight2Bank digital platform and our Corporate Finance proposition recorded growth as we successfully delivered a wide range of solutions to our clients along with several complex, event-based transactions.

    As a progressive business that is client centric, we will continue adopting new skills and a new mindset and we are designing targeted interventions that meet our clients’ current and future needs. The overriding objective therefore being the provision of bespoke financial services to our clients with focus on trade finance, cash management, financial markets and corporate finance.”

    On his part, Moses Rutahigwa the Head, Consumer, Private and Business Banking (CPBB), SCBU Commented on the Retail Banking Progress made in 2020 by saying:

    “Our Retail Banking Business performance is testament to the strength of our business, having the right strategy and more importantly to our people. In 2020 our Wealth segment recorded 44% income growth while our assets under wealth management grew by 86% to Ugx 297Bn. We also grew our client base with new client numbers now up 6x and increased client engagements to ensure service is maintained seamlessly. This enabled us to achieve the best Net Promoter Score (NPS) of +62 in the market for the second time running.  Customer usage of our digital platforms grew significantly in 2020 with digital transactions and Mobile wallet transfers registering growth of 34 % and 94% respectively. Our clients continued accessing up to 70 common services via our SC mobile App with 64% of these being processed straight through with no human intervention.”

    Furthermore, in 2020 we launched several campaigns and products like the 3600 rewards program to give back to our clients whenever they use their cards, launched Motor Insurance on SC mobile, completed an upgrade of our website, invested in data sourcing and analytics capabilities so that we offer our clients timely and customized solutions and launched Agent banking to provide our clients with alternate channels for deposits and withdrawals,” Mr. Rutahigwa concluded.

    Hilary Ndungutse, the Head, Human resources while commenting on the Bank’s People and Culture stated:

    “In 2020, we focused on investing in the wellbeing of our employees to improve productivity and performance, including people leader tools and mental health support. New ways of working brought greater freedoms and benefits for some colleagues; for many, however, physical restrictions and a lack of social connection significantly affected their wellbeing. We are continuing to invest in wellbeing tools such as a mental health app, an upgraded employee assistance service, wellbeing toolkits for employees and people leaders, and learning programmes on mental health and resilience. The pandemic has reinforced how important our health and wellbeing strategy is so supporting employees with these skills is a long-term area of focus. Our People remain at the heart of our operations and our commitment to develop them remains resolute and unwavering. We are therefore listening to our employees’ preferences for greater flexibility in working arrangements post-pandemic.”

    Regina Mukiri, Head, Corporate Affairs, Brand & Marketing summed up on the Bank’s Marketing and Sustainability agenda stating;

    “2020 was a challenging year for everyone so we committed to go beyond banking to stand with our employees, clients and community to fight the devastating impact of COVID 19. To ease the financial impact of the pandemic on our clients, we unveiled various initiatives like; Repayment holidays, fee waivers, loan extensions and promoted our digital channels especially the SC Mobile App for individual clients and the Straight2Bank platform for Corporates and SMEs to enable easy access and seamless transactions. During this period, our clients also accessed $1 billion availed globally to help finance production of goods and services to help in the fight against COVID-19.

    Finally, we focused on providing immediate emergency relief for communities as well as supporting the economic recovery by making relief donations that grossed Ugx 1.6 billion (USD 450M) through six NGOs that included; Uganda Red cross, UNICEF, Child fund International, Straight Talk Foundation, BRAC Uganda and YouBelong to mitigate the spread of Covid 19.”

  • Standard Chartered annual Customer Service Week is back

    Standard Chartered annual Customer Service Week is back

    Kampala: Standard Chartered Bank is once again holding its Annual Customer Service Week where it celebrates and appreciates its clients for their loyalty and business as well as its staff who serve and support them on a daily basis.

    The Customer Service Week commenced yesterday on Monday, 7th October and will run until Friday, 11th October 2019. The week is being held under the theme; “The Magic of Service” which recognizes that service is magical and can turn an unhappy customer into a satisfied and loyal one.

    To celebrate this Customer Service Week the Bank has lined up a series of exciting events for both clients and staff which include;

    • Health Screening with Dr. Kasenene at various branches; Tuesday 8th – 11th October 2019
    • Blood donation; Tuesday 8th – 11th October 2019
    • An Exco/management Meet and Greet on various days of the week; Tuesday 8th – 11th October 2019
    • SC Santa Moments; where we are randomly rewarding clients transacting at our different outlets; Monday 7th – 11th October 2019
    • Voice of Customer focus Discussions;7th – 11th October 2019
    • Service Recovery Client visits; 7th – 11th October 2019
    • Coffee with the CEO; Friday, 11th October 2019  
    • Car Wash at Speke Road Car Park on 11th October 2019 
    • Client Dance Party on 11th October 2019
    • A Staff Magical Breakfast which will culminate into a Super Magic Friday on 11th October 2019.  
    • Customer Magic Hour Friday 11th Oct 2019 from 1 pm – 2 pm where we will recognize our digital clients

    Speaking about the Customer Service Week, Albert Saltson, CEO standard Chartered Bank Uganda said;

    “This customer service week is our way of our appreciation our clients as they are the reason for our existence over the past 107 years. Client obsession is at the heart of our business and therefore putting clients first and delivering first class service is very crucial to us as we strive to build long term relationships with them. We believe that a strong service culture is the foundation for delivering our purpose to drive commerce and prosperity through our unique diversity. We therefore started a client experience transformation agenda two years ago to further harness a client focused culture.  Our efforts have resulted in enhanced customer experience and an improved customer net promoter score in our business. I have confidence that the various activities lined up this week will in a way help us express our gratitude to our clients though valuing and recognizing our clients is part of our culture.” Albert concluded.

     

    As we continue the Customer Charter transformation journey to a more client obsessed culture, as a Bank, we are devoted to recognizing the importance of customer service and to honoring our clients and the people who serve and support them. What exemplifies us is our deep commitment to quality customer service, so we will continue to do our t best to continue providing the best service to our clients.