Keeping our customers and community safe is our priority – dfcu Bank

With growing uncertainty in respect to the coronavirus (COVID-19), dfcu Bank is more committed than ever to the personal and financial wellbeing of its customers and community at large.

Following the declaration of Covid-19 by the World Health Organization (WHO) as a pandemic, safety measures have been announced by the Ministry of Health and Government of Uganda to make sure we stay safe.

dfcu Bank has ramped up deep-cleaning at all its branches and offices, providing sanitation and office supplies with priority to customer frontfacing staff.

Life as we know it has obviously changed. It is not business as usual and we are doing everything we can toensure the safety of our staff and customers. That’s priority one for us. But we are also cognizant of the role dfcu plays in offering fast, safe and convenient financial services and this is significant at a time such as this. Over the last year or so, we’ve been pushing our digital agenda and getting our customers to embrace our alternative banking channels – Quick Banking, ATMs, Online card transactions & Agent Banking. Now more than ever we are encouraging customers to utilize these channels for their convenience and accessibility but also because they are key in reducing the traffic in the branches in line with the need to ensure social distancing,” said Rukh- Shana Namuyimba, dfcu Bank’s Communication Manager.

She furthered added; “We’re here to support our customers and enable them make the most of what are very uncertain times. We have always committed to Making more Possible for them and now more than ever, we are doing whatever we can to deliver on this promise. We’re in this together and their financial wellbeing is a top priority.”

In partnership with the Uganda Bankers Association, dfcuBank has reviewed the pricing on the following alternative channels for the next 30 days effective 25thMarch 2020, so that customers can conveniently access their dfcu account whenever, wherever.

Free bank to wallet transactions
Free ATM transactions up to UGX 50,000, free cash withdrawals up to UGX50,000 at dfcu Bank agent locations
Free dfcu to dfcu transfers, utility and statuary payments, airtime and data topups on dfcu Quick Banking.
Free Online and Point of Sales payments using dfcu Visa Cards.

With a range of free  transactions dfcu customers can continue to access their funds , carry out transactions at low or no cost at all and use whatever limited resources they have on other essentials to keep afloat during this season.

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