Airtel Uganda Opens New Service Centers

Pledges to continue prioritizing one-on-one customer care experiences

Telco to open 17 more premium shops countrywide

Following successful network expansion and countrywide broadband availability campaigns, Airtel Uganda has announced a new plan to expand their footprint across Uganda in a bid to continue providing excellent one-on-one customer care experiences to subscribers.

Airtel Sales Director Mr. Ali Balunywa hands over an Airtel hamper to the Nansana Town Clerk Mr. Kaweesi during the Nansana Premium Shop opening ceremony

This announcement was made during a morning press conference to officially open a new premium shop in Nansana town. The shop will offer Airtel’s latest range of offerings along with fast and convenient customer service in a welcoming and customer-friendly environment.

According to Mr. Ali Balunywa the Airtel Uganda Sales and Distribution Director, “Having successfully expanded our network to reach even the most remote areas of Uganda through increased network masts and more reliable network connectivity, we now feel that it is important to enhance the customer experience by ensuring our physical presence in as many areas as possible.”

Airtel Uganda Sales Director Mr. Ali Balunywa addresses guests at the official opening ceremony of the Airtel premium shop in Nansana Municipality

“These 18 premium shops will further strengthen our footprint in Uganda by supplementing on our already existing kiosks, mini shops, distributor locations and super agencies,” he added.

Mr. Daniel Christopher Kaweesi the Town Clerk of Nansana Town and Guest of Honor applauded Airtel Uganda for her efforts in extending specialized services to as many communities as possible.

“We welcome you to our community and look forward to walking into this premium shop to have all our telecommunications’ needs sorted,” he said.

Nansana Municipality Town Clerk Mr. Christopher Kaweesi and DPC Katwaalo cut the ribbon to officially open the Airtel Premium Shop in Nansana

In the past, Airtel Uganda has opened premium shops in Entebbe, Gulu, Lira, Kabale, Soroti, Jinja, FortPortal, Mbale, Mbarara and Arua districts. The telecom operator further embarked on the same road to customer satisfaction and opened premium shops in Mityana district as well as New Park and Ntinda in Kampala district.

The new shops will be found in central and accessible locations with convenient opening hours and superior merchandise. They will act as a one-stop center for Airtel service solutions such as SIM card purchases and registrations, Airtel Money, e-recharge and data connectivity. The shops will also have experienced staff in place for consultations on all Airtel’s offerings.

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