Stanbic Bank – Uganda is set to reward 100 customers with UGX 100 million for making transactions through its digital channels. This is in line with the bank’s Digi-Cashback campaign that promotes digital solutions for customers with the aim of enhancing convenience and continued value to customer experience.
Clients who make transactions through Mobile banking, Agent banking and the Stanbic app will stand a chance to win UGX 1 million every week over the next four months.
According to the Stanbic Bank Head of Digital Veronica Sentongo, there is increased customer awareness of the bank’s digital platforms with 98% of new accounts being on-boarded through digital platforms.
“The campaign’s aim is therefore to continue to encourage customers to utilize all the alternative digital platforms and increase the usage of our digital banking offering as a preferred service to facilitate convenience. We have understood our customer needs and through providing low-cost self-service digital channels, we are able to put our customers in control of their overall banking experience. We want to equate that experience to walking into a branch. We have taken seriously, the increasing need and use of technology and the internet in facilitating convenience and continue to invest through innovative means,” she said.
The bank has throughout this year increased its service offering on its digital channels to better achieve the objectives with this campaign. Customers can now open accounts online as well access more services on agent banking. This according to Sentongo will address the need to define and demonstrate the value of digital banking and drive high value transactions.
“We are looking at migrating most of our transactions to digital platforms and leave the bank branches as value addition points towards the customer. Already more than 50 per cent of our bank transactions are digital and we are encouraging all our customers to continue utilizing all our digital platforms which are available to them 24/7. Through digital banking, Stanbic makes bank transactions and financial services a lot easier to access thus making life a lot easier,” she concluded.