Government establishes Citizen Interaction Centre

The Government of Uganda through the Ministry of ICT under NITA (U) has established a primary contact centre for citizens to enhance the monitoring of service delivery and provide a channel for feedback and suggestions from citizens.

This contact centre is called the Government Citizen Interaction Centre (GCIC). Citizens are constantly sharing their views about what they want and need, opinions on service delivery standards from Government, what they like and dislike, and their overall expectation from Government. Listening to the people by Government yields better and effective delivery of services to citizens and creates more transparency and accountability.

Timely, cost-effective and data driven communication between Government and Citizens is a critical aspect in service delivery, policy formulation, and citizen participation in governance. The centre serves as the primary contact for citizens to enhance the monitoring of service delivery and provide a channel for feedback and suggestions from citizens

The Government Citizen Interaction Centre (GCIC) facilitates the interaction between Ugandan citizens and the general public with Government through the various available channels.

Facilitates citizen led service delivery monitoring by providing avenues for feedback with the ordinary citizen.

The Government Citizen Interaction Centre (GCIC) provides strategic communication leadership and support in government communications.

Publishes the quarterly “GCIC Newsletter” that outlines major initiatives by Government to address citizen’s concerns.

Provides Strategic communication services, guidance, support to government, and the public.

The GCIC assists in the distribution of government statements, documents to citizens. An information enquiry service is provided, where government and government-related information can be obtained.

The GCIC provides media monitoring, photographic, radio and video production services to government. The centre maintains a database of contact information and profiles of government role-players and arranging access to government officials.

The GCIC maintains a database of contact information (directories) and profiles of government role-players and provides an information enquiry service where government and government-related information can be obtained.  GCIC is headed by Harvard University graduate Morrison Rwakakamba.