Below is the official statement about the closure
To Our Dear Customers & The General Public
We sadly learnt of a recent incident at the Kids Play Area on Sunday 1st January 2017 at the 1st Floor of Acacia Mall where a child allegedly sustained an injury while playing. There have been also numerous social media complaints of the same facility following this incident forcing the Mall Management to subsequently conduct a safety investigation.
Following our assessment during the investigation we have ordered for the full closure of the Kids Play Area during which time all play equipment will be checked and repaired before reopening.
While we wish a quick recovery to our young patron we request any customer complaints to be forwarded to us using the following contacts: Tel: +256 701 882502 or +256 776 882501 or email firstname.lastname@example.org
All customer complaints will be treated with urgency.
We endeavour to provide our customers with a safe, secure and family friendly environment as part of our brand promise of being Kampala’s Lifestyle Destination.
Acacia Mall Management