NWSC launches ‘Come We Talk’ Campaign aimed at bringing back disconnected customers

This morning, National Water and Sewerage Corporation (NWSC) announced an amnesty to customers who have been disconnected for over 3 months.

Speaking at a press conference held at the new head office in Nakasero, NWSC MD Dr.Eng Silver Mugisha shared that the amnesty will be implemented through a campaign code named “Come Let’s Talk” (CWT) campaign (“Jjangu Twogere”; “Ija Tuganire”; “Bin Walok”; “Kuja Tuwongeye”; “Onia Enerutu”).

According to Dr. Silver, the main objective of this campaign is to increase access to safe water by following up on those customers that have been disconnected from the NWSC supply for over 3 months due to non-payment of bills or illegal use of water.

He added that the campaign provides the customers flexible payment options once they are willing and ready to get back onto NWSC supply.

This is done by visiting the nearest NWSC Branch office.

Benefits of the CWT Campaign to the Customer
i. Flexible arrears payment options to the Customers
ii. Waived reconnection fees for the Customers willing to come back on supply
iii. Free meter provided for customers getting back on supply
iv. Amnesty period for up to (6) six months for Customers who willingly report illegal water connections at their property
v. Waiving of Service charges for the customers who have been off supply for over (1) year and above upon expressing interest on coming back on supply.

In his closing remarks, he shared the corporation’s commitment towards water for all, for a delighted customer by a delighted workforce.

This new exciting campaign will run for 6 months. “We call upon all customers who have been off supply for a period of 3 months and more to come and we talk about your bill under the #JjanguTwogere campaign,” Silver said.

National Water and Sewerage Corporation (NWSC) has aggressively extended its network to serve more people across the country. From 23 towns 4 years back, they are now in over 235 towns of operation.