In a bid to cement their commitment to provide customers with high quality aftersales services, the Cooper Motor Corporation (CMC) is set to open more service centres across the country. The move, according to CMC Country Manager, Mark Davidson is meant to take services closer to the clients.
“Our customers can now look forward to more conveniently located service centres for their vehicle maintenance. With the growth in our business over the years, we have made the decision to expand our service network to answer to our customer needs,” Davidson said adding that after-sales service availability is a critical deciding factor while choosing a car.
For years, CMC has evolved to turn around service delivery to all her clients. CMC offers sales, service and spares support to all customers. Urban customers, with increasing regularity, are demanding an improvement in services offered by automobile companies. Companies themselves are aware of this changing trend, with a consumers’ loyalty proportionate to the quality of after-sales service.
“We have continually reinvented ourselves. We see ourselves in the business of building long term relationships and brand loyalty. The important thing to us is to keep looking at external changes in the marketplace and responding to these changes appropriately while continuing to retain our values, which have been our beacon over the years,” Ivan Kato, the acting Marketing Coordinator said.
CMC Service Manager, Samuel Ssenvuumo says the service centres will offer customers general vehicle maintenance, express repairs, battery replacement among other services. “Due to the growing customers, countrywide, some clients have been travelling from as far as Arua to service their cars at the CMC headquarters in Nakawa. Apart from being time consuming, it is also costly and involves a lot of risks. That is why we thought of taking services closer to our customers,” Ssenvuumo said adding that the service centres will also be furnished with spare parts for all CMC vehicle brands i.e.Ford, Suzuki, Mazda, New Holland tractorsand Eicher.