The National Water and Sewerage Corporation (NWSC) has noted recent social media videos and posts alleging that water meters continue registering consumption even when no water is being supplied.
We take such concerns seriously and have investigated the specific incidents highlighted in Fort Portal City and Kampala.
Our investigations established that the customers involved had leakages on their private water supply lines (after the meter) downstream of the meter, leading to their storage tanks.
Such leakages, if not promptly identified and repaired, can result in higher water bills because the meter accurately records all water passing through it, including water lost through leakages on the customer’s side of the connection.
NWSC wishes to reassure its customers and the general public that water meters are designed to register consumption only when water flows through them.
In the absence of water flow, a properly functioning meter should not register consumption.
We encourage customers experiencing billing discrepancies, metering concerns or water supply challenges to report them promptly through NWSC’s official communication channels for investigation and resolution.
Timely reporting enables us to address concerns, prevent avoidable costs and ensure accurate billing.
NWSC remains committed to reliable service delivery, accurate metering and transparent communication with its customers. We appreciate members of the public who bring such concerns to our attention and encourage continued engagement through our official reporting platforms.
For more information
Toll-free: 0800 200 977 / 0800 300 977
